Troubleshooting and reference
Fix common problems, look up a term, and find out how to get help.
This section is for when something goes wrong or you meet a word you don’t know. It has three guides, and you can read them in any order.
- Troubleshooting collects common problems, grouped by where they happen: installing, saving and editing, prompts, AI features, connected apps, libraries and backups, moving to another PC, and your license. Each problem says what to do about it.
- Glossary explains the terms PromptMason uses, each in a line or two, with a link to the guide that covers it.
- Get help shows how to ask an AI assistant for step-by-step help, and what to include if you email support.
Every guide ends with a Want a hand? box. Click Copy in it, paste the result into an AI assistant such as Claude or ChatGPT, and the assistant can walk you through that guide.
Start with Troubleshooting. If your problem isn’t there, or you don’t recognize a word on the screen, try the Glossary. If you still need a person, email support@promptmason.ai; see Get help for what to include.
Guides in this section
- Troubleshooting: Common problems in PromptMason, what each message means, and what to do about it.
- Glossary: The words PromptMason uses, each explained in a line or two, with a link to the guide that covers it.
- Get help: Ways to get help with PromptMason, and what to include when you email support.
Want a hand?
Copy this prompt into Claude, ChatGPT or another AI assistant, and it walks you through it step by step.
Something isn't working in PromptMason. Explain how to use the Troubleshooting guide and the Get help guide, and help me work out what to read first for my problem.
Copy adds a short note about PromptMason and this guide's steps, so the assistant has what it needs.
Something isn't working in PromptMason. Explain how to use the Troubleshooting guide and the Get help guide, and help me work out what to read first for my problem. About PromptMason: a Windows desktop app for building AI prompts from reusable blocks. A person writes blocks (reusable pieces of prompt text), builds prompts from them on the Build screen (or keeps a Markdown document, such as a Skill), and copies a prompt into an AI tool, runs it in PromptMason’s own Chat, or lets a connected AI agent use it through PromptMason’s built-in MCP server (the Chrome extension copies prompts on any website). AI assist, Evaluate and Chat use a local model that runs on the person’s PC, or their own AI provider. The guides are also on PromptMason’s Help screen, and Chat can answer “how do I” questions from them. Libraries hold the blocks and prompts; a person can sync their personal library to their other PCs and share team libraries, both through a folder in cloud storage they already have (OneDrive, Google Drive or Dropbox). Everything synced is encrypted and every edit is signed and checked. A recovery kit (a file plus a code) is the spare copy of the person’s keys, for when every PC is lost. The official guide for this is "Troubleshooting and reference": https://promptmason.ai/docs/troubleshooting-and-reference Its full text follows, between the lines. Use it as the source of truth, and if anything I see differs from it, tell me rather than guessing. --- This section is for when something goes wrong or you meet a word you don't know. It has three guides, and you can read them in any order. - **Troubleshooting** collects common problems, grouped by where they happen: installing, saving and editing, prompts, AI features, connected apps, libraries and backups, moving to another PC, and your license. Each problem says what to do about it. - **Glossary** explains the terms PromptMason uses, each in a line or two, with a link to the guide that covers it. - **Get help** shows how to ask an AI assistant for step-by-step help, and what to include if you email support. Every guide ends with a **Want a hand?** box. Click **Copy** in it, paste the result into an AI assistant such as Claude or ChatGPT, and the assistant can walk you through that guide. Start with [Troubleshooting](https://promptmason.ai/docs/troubleshooting). If your problem isn't there, or you don't recognize a word on the screen, try the [Glossary](https://promptmason.ai/docs/glossary). If you still need a person, email support@promptmason.ai; see [Get help](https://promptmason.ai/docs/get-help) for what to include. --- How to help me: - Go one step at a time. After each step, ask what I see on screen before giving the next one. - Use the exact words on PromptMason’s buttons and screens, as the guide does. - Never ask me for my recovery code, my recovery kit file, a password or my invite line, and never ask me to paste them here. - Start by asking which step I’m on, or what I see now.